Hamze R Shz
map-marker Saint Cloud, Minnesota

I wanna keep it

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I want to cancel my account because I'm no longer using it.yes I wanna keep it I need a job can work reach out to me please

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Martha A Ozt

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Verified Reviewer
| map-marker Napa, California

Exceedingly poor products

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I have been uniformly dissatisfied with every product I have ever gotten from them. It is all DIY, so you literally spend hours if you're lucky, but most likely days, weeks, or even months trying to get their things to work.

I have had to return virtually everything I purchased from them. At best the items are glitchy, and at worse they just don't work. And don't hold your breath to get tech support by phone. Everything is done by email, and you have to wait days for a response.

The only saving grace is the 2 or 3 times I actually got a live human being on the phone they were very nice and tried hard to help.

Please, whatever you do, DO NOT GET ANYTHING FROM HERE! You will kick yourself.

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Loss:
$200
Cons:
  • Glitchy products that mostly do not work

Preferred solution: Full refund

User's recommendation: RUN, do not walk away, There are far better products out there that work without the guaranteed anguish and fustration.

Thom W Bty

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Verified Buyer

I was prompted

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Abode Systems - I was prompted

I purchased a Cam2 4pak in June 2022, the power unit on one of the cameras has failed. I spoke to a service rep about 3 weeks ago.

He said he would send me a replacement, but I received 2 power cables instead. So I need this corrected!!

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Preferred solution: Replacement Cam2 power supply unit. The part that plugs into a 120 receptacle!

User's recommendation: Be sure the service rep completely understands your problem!!!

Anonymous
map-marker Tampa, Florida

Bad Sim card.

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Sent new sim no complaints. All is good.

Rebooted the ioata and it reconnected to the cellular network. Frank was excellent.

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User's recommendation: Good product and reliable.

Wagner M Qkj

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Verified Buyer
|

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Cancel subscription

Abode Systems - Cancel subscription

Lost. My job I wish to cancel my subscription.

Thank you please cancel. Please cancel please cancel c

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Loss:
$16

Preferred solution: Full refund

Shamyra C

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Verified Buyer

Cancel subscription

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Abode Systems - Cancel subscription

I didnt meant purchase the app for 10.81 I meant to purchase the free one and charge me 10.81. Can you refund me my money

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Loss:
$11
Pros:
  • Choice of equipment
Cons:
  • Unskilled with refunds
  • No out door cameras

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Account purchases and acivation

Cant activate subscription camera not recording saying my bank not familiar with my with the subscription and the bar is already scan please give me a call at 164********

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Anonymous
map-marker Greenup, Kentucky

Tech service

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Status is still unknown. Need a part that was paid for through PayPal but Abode cant tell if or when it will ship. Not happy about the poor communication from Abode

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Merrel O

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Verified Reviewer

Adode Acrobat DC

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It's not a problem. I signed up for a trail of the above.

Unfortunately at the time when I should have advised if I was going to continue with the program, my son took his own life, and I was going through an horrendous time emotionally. I completely forgot to cancel. I have read if I was to cancel now it's still going to cost me dollars. Currently, your deducting $21.99 every month from my bank account, and I'm not using the program.

In the past if I tried a trail program with other Companies and haven't notified whether I wish to continue or not they simply lock the program and you can't use it.

I think it's ludicrous to be charged for your program simply due to forgetting to advise if I wished to continue or not.

I honestly feel that under the heartbreaking circumstance I didn't advise I believe you should cancel my Adobe Acrobat DC without expecting me to pay a fee. I refuse to contact by phone as I live in Australia and it would cost me "an arm and leg to phone"

Merrel O'Meara

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Cons:
  • Delay communications

Preferred solution: I would like the Company to either refund the money they've deducted from my Bank already or simply cancel the program for me as I don't use it and I have explained my reasons above...

Resolved
JoAnne C Qrn

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Supporter

Resolved: Maybe

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While abode security may have many good features

Customer services is not one of them

First I was rescheduled 5 times before abode could be connected After the 4th cancellation I requested refund and shipping label (this was the 30 day

I was given a ticket number and new appointment

I was assured that I could still return the day of the install

I requested that day, to return 2 cameras Now even though I had been approved prior

it took over 10 days of phone calls and email to get the return label

The item was returned/received back the 6th of this month

Now they do not know how to do a refund

I keep getting emails that they are escalating this issue and again sorry for any inconvenience

Still no date of when refund will be issued

So I called this evening

Email response

As discussed on call, the case is escalated to our concerned team and it will be resolve at the earliest.

Regards

Jessica

View full review
Loss:
$148
Pros:
  • Choice of equipment
Cons:
  • Delay communications
  • Unskilled with refunds
  • No out door cameras

Preferred solution: Full refund

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